Please read through the terms and conditions thoroughly before enrolling. When enrolling as a client of Street Pilates (88 Talinga Road, Cheltenham 3192) you agree to the terms and conditions as laid out on the Street Pilates website streetpilates.com.au.

STREET General Terms and Conditions

1. The Intro Offer (valid for 14 or 28 days) is only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. Clients found to be buying the Intro Offer more than once will be suspended and charged any additional class costs they may have incurred.

2. A minimum of two people is required for a class to proceed. You will be contacted via text prior to the start of class should it need to be cancelled and your session returned.

3. Cancellations made - 9 hours prior to class start time will forfeit that session. No-shows and absences will forfeit that session. ALL MEMBERS will incur a $20 No Show fee for all classes they’re marked absent for and a $15 Late Cancel fee for all classes cancelled within 9 hours of class.

4. Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.

5. Arriving at the start time of the class or after is considered late. If you’re late you forfeit the session and are considered a No Show. Empty reformers at the start of class may be given to our waitlisted or walk-in clients.

6. Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.

7. If a class you want is full, you can sign up for the waitlist. Should a place become available you will be automatically added to the available spot. If you can no longer attend this session but kept yourself on the waitlist, Late Cancel and No Shoe Fees still apply.

8. Class Packs have different expiry periods, these are valid from purchase date. Sessions are non-refundable, are non transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. 

9. Sessions are non transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
   

Modification, not Substitution Policy

It’s important to us that you and everyone else in the class, gets the most out of their 45 minutes. which is why we have a policy around injuries.

If you have to have a completely different exercise from the rest of the class (for example, you can’t lunge) then we will recommend you attend clinical pilates until your injury is more manageable, or organise some 1:1’s. This is to ensure your safety as well as the rest of the class, ensuring you are having the best experience possible - pain free.

Your trainers have the right to make this decision if they think it is appropriate.

A modification to an exercise is very different to a substitution. If you’re unsure whether this applies to you, feel free to reach out via email at hello@streetpilates.com.au with a description of your current condition.

Examples of injuries that may mean you cannot attend class

• Cannot Lunge or Squat due to Knee injury

• Cannot complete Core exercises such as Planks, due to a lower back injury

• Forearm or Shoulder Injury which prohibits you from putting weight on them

• Broken or Fractured Bones

• Torn or Strained Ligaments which cannot bear weight or effect mobility

Class Cancellation Policy

1. Cancellations made more than 9 hours before class will get the session back.

2. Late Cancellations made less than 9 hours before class will forfeit the session.

3. No-Shows and absences will forfeit the session & be charged either a late cancel fee of $15.00 AUD or a no-show fee of $20.00 AUD.

4. Late arrivals that come at or after class start time, are considered No Shows and fees will occur.

5. Late arrivals give up the rights to their bed 2 minutes passed class time or once the curtain has been drawn. It is up to the trainer whether or not they can proceed.

6. We do not accept cancellations via Social Media, cancellations must be made using Momence, over the phone or in written form (email).

7. Street Pilates Instructors hold the right to not accept late arrivals into class, once the class time has occurred. This is due to classes being planned out to ensure minimal risk of injury, to minimise disruption to other clients and minimise extra stress on your instructors.

Membership Terms & Conditions

Includes:

• Cheaper by the Dozen Membership (Reformer) | 12 Sessions / Month

• Magic 8 Ball (Reformer) | 8 Sessions / Month

• Sweat Zone (Reformer) | 24 Sessions / Month

• All 6666 Programs and Program Holders

1. All Memberships prices that display on Street Pilates platforms are priced per month. Payments operate on a Monthly schedule from the credit card stored in Mindbody (a secure system), or nominated by client. Payment will continue unless notified (see Termination Policy below).

2. Memberships will continue with scheduled autopays unless Street Pilates is notified of a termination request in writing (see Termination Policy below).

3. Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change.

4. MEMBERSHIP HOLDERS will incur a $20.00 No Show fee for all classes they’re marked absent for and a $15.00 Late Cancel fee for all classes cancelled within 9 hours of class. A Late Cancel 30 minutes before class is considered a No Show.

5. Failed Membership payments will incur a $5 fee for every day the payment fails to process. This fee will be processed as a debit on the clients MindBody account which will be processed with the Membership payment.

6. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients account, to be balanced within 7 days or the account will be terminated. 

PRE-paid Membership Terms & Conditions

Includes:

• Committed | 6 Months Pre-Paid | 12 Classes / Month

• Locked and Loaded | 12 Months Pre-Paid | 12 Classes / Month

1. All 6 MONTH PRE-PAID Memberships will receive unlimited access to Anthea Pilates On-Demand virtual platform, 4 fee waivers per calendar month including late fees and no show fees and priority placing on waitlists.

2. All 12 MONTH PRE-PAID Memberships will receive unlimited access to Anthea Pilates On-Demand virtual platform, 4 fee waivers per calendar month including late fees and no show fees and priority placing on waitlists.

3. PRE-PAID MEMBERSHIP HOLDERS will incur a $15 No Show fee for all classes they’re marked absent for and a $10 Late Cancel fee for all classes cancelled within 9 hours of class. A Late Cancel 30 minutes before class is considered a No Show. ALL PRE-PAID MEMBERS will receive 4 fee waiver per calendar month.

MEMBERSHIP SUSPENSIONS / FREEZES

1. At least 3 days written notice is required for membership pauses suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.

2. Suspensions are unlimited. Please email requests to hello@streetpilates.com.au.

3. Suspensions must be for a maximum of 6 months.

MEMBERSHIP / PACK TERMINATION

1. Street Pilates requires at least 1 weeks written notice to terminate membership. Please email request to hello@streetpilates.com.au.

2. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.

3. Street Pilates may terminate a membership or pack without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.

No Shows / Late cancels

Clients on MEMBERSHIPS, PACKS or SINGLE SESSIONS will incur a $20.00 No Show fee for all classes they’re marked absent for and a $15.00 Late Cancel fee for all classes cancelled within 9 hours of class.

We operate off a CLOSED CURTAIN POLICY. Which signifies that once the trainer has pulled the curtain, class is no longer safe for you to open and you will be marked as a No Show. We understand this can be frustrating, but for the safety of our trainers, yourself and other clients, we cannot let you join class once the warm up has been completed.

Packs

1. All unused passes will not be rolled over.

2. Unused passes from a PACK will expire at the end of the sixth calendar month from purchase time.

Return + Refund Policy

Refunds will only be given in line with Victorian Consumer Affairs regulations. Refunds for any circumstance unforeseen by or external to the business will incur a processing fee of $5 per transaction being refunded.

Refunds are processed directly to bank accounts minus the processing fee/s.

Activation dates can only be extended for medical reasons.

Sessions are unable to be transferred to another person or location.